Difference in corporate communication between information technology organizations and information technology departments

Ana Trpchevska

Abstract

Communication is the central phenomenon in organizations and is particularly im­portant for its management. Normally, as an activity, it occupies a large part of the time of managers, so improving communication skills directly or indirectly con­tributes to improving organizational performance. Corporate communication is a com­plex and continuous process through which members create, maintain and change the organization. Information technology (IT) is the application of computers and telecom­munications equipment, download, transmit and manipulate data, often in the context of a business or other enterprise. As the use of electronic communication has become more common for businesses of all sizes, the need for creating an IT departments in every company, which most often use telephony and Internet devices to conduct busi­ness, increases. An IT department is a team of people who are experts when it comes to electronic communications of all kinds. In large organizations, the IT department may even be responsible for strategic planning, in order to ensure that the established IT ini­tiatives support the business goals of the organization. Unlike the IT department, which is a part of a corporate company, an IT company is an individual legal entity, which is not part of any company, but acts independently and has a different organizational struc­ture. The main difference between IT department and IT company is in the management, and therefore the communication differs. While the IT sector is closely linked to other sectors, internal communication in an IT company relies on different methodologies, as well as good project management. For all IT members to be up to date with the progress and goals of the company is to ensure effective communication. The results of effective communication arise from high levels of engagement, understanding and comfort in working with a team on different tasks.

Keywords: Communication, Corporate communication, IT department, IT organization